Help & Support

Need help? We're here for you.

Getting Started

How do I create an account? Click "Sign Up" on the homepage and continue with Google, Apple, or your email address.

What devices can I use OnlyGainsTV on? OnlyGainsTV works in any modern browser on desktop, tablet, and mobile. It's also installable as a PWA — on mobile, tap "Add to Home Screen" in your browser menu.

Billing & Subscriptions

What plans are available? We offer a Monthly plan ($9.99/mo) and a Lifetime plan ($199 one-time). Both give full access to all content.

How do I cancel my subscription? Go to Dashboard → Billing and click "Manage Subscription". You can cancel anytime — you'll retain access until the end of your current billing period.

I was charged but don't have access — what do I do? Access activates automatically as soon as your payment is confirmed. If you don't see it, sign out and back in to refresh your account, then check Dashboard → Billing to confirm your subscription is active.

Content & Playback

A video won't play — what should I try?

1. Refresh the page
2. Try a different browser
3. Check your internet connection
4. Disable any browser extensions that might block video

If it still doesn't work, the issue is usually temporary — wait a few minutes and try again.

Can I download videos for offline viewing? Offline downloads are not currently available.

Account & Settings

How do I update my profile picture or name? Go to Dashboard → Settings to update your profile information.

How do I delete my account? Go to Dashboard → Settings and use Delete account in the Danger Zone. This permanently removes your account and all associated data straight away. If you have an active membership, cancel it first from Dashboard → Billing.